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Reminders & Emails

Automatic emails and reminders

4 articles · Customize and understand moboo's email system

1. moboo's 5 automatic emails

moboo automatically sends 5 types of emails to your clients, with no action required from you:

2. Customize email templates

  1. In Settings, scroll down to the "Automatic emails" section
  2. Click the email to edit (Confirmation, D-1 reminder, etc.)
  3. Edit the text using the available variables:
{name}Client's first name
{date}Appointment date
{time}Appointment time
{service}Booked service
{business_name}Your business name
  1. Click "Save template"
Tip: Keep a warm and personalized tone. Emails that use the client's first name generate better open rates.

3. Configure automatic reminders

  1. Go to Settings → Reminders
  2. Enable or disable each reminder via the toggles
  3. The D-1 reminder is automatically sent the day before at 9am
  4. The H-2 reminder is automatically sent 2 hours before the appointment time
Measured impact: Professionals who enable both reminders (D-1 + H-2) reduce no-shows by 30 to 50% on average.

4. Why an email didn't arrive

If a client is not receiving automatic emails:

  1. Check that the client's email was entered correctly when booking (Appointments → click the relevant appointment)
  2. Ask the client to check their spam / junk mail folder
  3. moboo emails are sent from noreply@getbookflow.org — some spam filters may block them
  4. If the issue persists, contact support: contactmoboo404@gmail.com
Note: Misspelled email addresses are the #1 cause of non-delivery. Always double-check the email entered when booking.